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Where is the package?

If you have ordered items from abroad or are waiting for a shipment and are wondering where your package is, you must contact the shipping agent.

Note: An update of this article is pending. Please note that some terms and/or references may differ from the Movement of Goods Act and the Customs Duty Act that enters into force from the 1st of January 2023.

Your items are transported by a shipping agent, for example Posten. Norwegian Customs neither transports nor stores shipments.

If you don't know who is transporting your shipment, you must enquire with the seller or the one sending you the shipment.

If you are told that the shipment is being customs processed, this does not entail that Norwegian Customs is in possession of the shipment. It is the shipping agent who handles practical matters concerning customs clearance and who will know where your shipment is.