Cookies and Web Analytics
Here you will find an overview of the cookies used by the Norwegian Customs on their websites.
A cookie is a small amount of data that a web browser receives from websites the user visits and stores as a file on the user's hard drive.
The website uses cookies to
- to provide visitors with access to various functions on the website and
- to improve the user experience, including by providing Norwegian Customs with statistics on website visits. This helps us understand how the website is used and make necessary improvements.
At the bottom of the page, you will find information on how to manage cookies in your browser.
Essential cookies on our website
| Cookies | Purpose | Life span |
|---|---|---|
| ARRAffinitySameSite | Helps route traffic to the correct server (used by Microsoft Azure). | Removed when the browser or page is closed. |
| MATOMO_SESSID | A nonce to prevent CSRF security issues. | 14 days |
| mtm_consent_removed | Indicates that a visitor has opted out of Matomo tracking. | 1 year |
| __cf_bm | Identifies and reduces automated traffic to protect your website from malicious bots. | 30 minutes |
Website statistics
To analyze user patterns on our website, we use a privacy-friendly analytics solution if the user approves it.
Here are some examples of what the statistics tell us:
- How many people visit different pages
- How users navigate between the various pages
- How long each visit lasts
- Which websites users come from
- Which browsers are used
There is no requirement for any form of login with personal information.
The information we collect with the analytics solution is stored on servers in Europe (Cloud). The information is the property of Norwegian Customs and is not transferred to any third parties.
The information stored cannot be directly linked to a specific IP address.
The analytics solution places the following cookies in your browser.
| Cookies | Purpose | Life span |
|---|---|---|
| _pk_id | Used to store a few details about a visitor, such as a unique visit ID. | 13 months |
| _pk_ref | Used to store information about the source that referred the visitor to the website. | 6 months |
| _pk_ses, _pk_cvar, _pk_hsr | Short-term cookies used to temporarily store information about the visit. | 30 minutes |
Third-party content
We use third-party cookies on our websites. Third-party cookies are stored by someone other than the website owner, in this case, by a company other than Norwegian Customs.
Telia ACE
When chatting with us, some chat-specific cookies are set by Telia, the provider of the chatbot Tolliver.
Humany is the tool used to manage chat communication on our websites, including interactions with the chatbot. The cookies set by Humany are used to manage various aspects of the chat session.
Processing of Personal Data in Chat and Chatbot
Newsletter for businesses
If you visit the newsletter signup page on the website, some cookies will be set to display and manage the signup process.
Information via email from Norwegian Customs
Registration system for courses and events
If you visit the registration page for courses and events on the website, some cookies will be set to display and manage the registration process.
Registration for courses, training, and events
Video on the website
Some pages display videos on the website. To deliver this content, some cookies are set by Vimeo and YouTube, for example, to store the user's video player settings for embedded videos.
How to avoid cookies
Cookies related to website statistics and analytics can be managed here.
If you want to reject other cookies, you will need to change your browser settings to either block cookies from being automatically downloaded or to be given a choice to download each individual cookie.
Cookies that you have previously downloaded can also be deleted in your browser. Please note that blocking cookies may cause the website to not function optimally. For more information, refer to the documentation for the browser you are using.
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Updated: 27/02/2025